FAQs

1. How can I orders place?

Can be done via the happiness link or calling the hotline +94 (0)777292025. (Viber & whatsapp  are available).

2. Is there a delivery charge?

Delivery  charge will be 200(LKR) for Colombo and its suburbs. Our outstation delivery charges starts at Rs 300 (LKR) and it’s varies depending on the outstation delivery city.

3. Do you work on weekends and public holidays?”

we work on weekends, but we are closed public holidays.

4. Do you have order deadline?

For all of the shinepetal products, the order deadline is one day before to the delivery date.

5.Do you provide round the clock service?

Yes , but midnight deliveries are done for a special charge.

6. What are the payment methods can I use?

Currently we accept the following payment methods;
• Cash on delivery
• Direct deposit
• eZ cash

If you’re having trouble making payments with above methods just give us a call on +94 777 292025 or use our live chat to support.

7. How can I track my order?

You are informed after delivery – please click to check your starts

8. Do you provide same day delivery?

We are sorry, this service is currently unavailable.

9.Will my gift be delivered on time?

We can guarantee that your order will be delivered on the date of your choice.

If you have any questions that aren’t covered here just contact us at [email protected] or our Facebook page at @shinepaetalSL